Collections Specialist

Oak Brook Terrace, IL 60181

Job ID: 20786 Industry: Collections

Collections Specialist

Key Responsibilities
  • The duties of a Collections Specialist include collection calls and/or correspondence in a fast paced goal oriented collections department.
  • Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
  • Accountable for reducing delinquency for assigned accounts.
  • Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
  • Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
  • Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.
  • Establish and maintain effective and cooperative working relationships with dealers and sales.

Essential Functions
  • Weekly and monthly reporting to direct supervisor
  • Monthly Delinquency notices
  • Processing monthly credit memos and the appropriate reporting
  • High volume phone calls to assigned delinquent customers
  • Manage customers on the shutdown report
  • Reconcile customer disputes as they pertain to payment of outstanding balances that are due
  • Provide excellent & considerate customer service to dealers and sales
  • Internal and External customer interface
  • Participate in team planning meetings
  • Meet defined department goals and activity metrics

Stevan Alavanja


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